Since the implementation of GL16 in early 2017, insurers are required to disclose fulfilment ratios of non-guaranteed dividends/bonuses. Currently the published data available in the market mainly cover the fulfilment ratios in the early policy years, making it insufficient to determine the ability of insurers fulfilling the long-term nature of these non-guaranteed returns. Moreover, products and market assumptions are constantly changing, making it difficult to predict future returns based on past returns. In spite of the difficulty, starting 2024, 10Life includes the published fulfillment ratios in the 10Life Score calculation to better compare long term savings products.
Insurer Fulfillment Score (IFS) depends on the following factors:
- Average fulfilment ratio
- Proportion of fulfilment ratios reaching 70%
- Experience factor
5.1. IFS Scoring Methodology
As suggested by its name, long-term (participating) savings insurance is intended to be held for a longer term as an investment tool. The dividend/bonus payouts in early policy years tend to be relatively small, and thus the fulfillment ratios of early policy years is not indicative or representative of the insurer’s long-term performance. Therefore, 10Life focusses on fulfillment ratios for Policy Year 6 onwards. For insurers with an adequate number of observations of fulfillment ratios for Policy Year 6 onwards, i.e. 50 data points, 10Life employs the following formula for the IFS calculation:
IFS = 50% x Average fulfillment ratio + 50% x Proportion of fulfillment ratios reaching 70%
5.2. Experience Factor
Special treatment is provided for insurers who have a limited number of fulfillment ratio data points (at Policy Year 6 or above). A discount factor is applied to the Score based on the tier the insurer falls into, ensuring that insurers with a limited number of data points are still considered in the scoring, with the scores adjusted to reflect the lower confidence due to limited data availability. The discount factor gradually decreases as the number of data points increases, allowing for a more accurate representation of the insurer’s fulfillment performance. For Tier 3 and 4, a discount factor is applied to the IFS computed under section 5.2. However, for Tier 1 and 2 with less than 10 fulfillment ratio data points (Policy 6 onwards), the data scope is expanded to consider fulfillment ratio of all years.